Support

Support Services

Maintenance of existing Oracle Apps implementations and continuous enhancements place a high level of pressure on corporate IT departments. C3IT Group helps customers meet these challenges and derive continued value and benefits from their investments through a spectrum of post implementation services.

Our services include:

  • Fix on Fault
  • Enhancements (Major / Minor)
  • Bolt-on development
  • 24X7 support
  • Maintenance
  • Post implementation assessment

Our team starts with understanding and documenting of the client’s processes and infrastructure. With the teams in place, and the procedures & processes well defined, the teams make deliveries at regular intervals as per the project schedules and pre-defined Service Level Agreements (SLAs). We typically establish a dashboard for each client to provide dynamic views on SLA performance.

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