Support
Support Services
Maintenance of existing Oracle Apps implementations and continuous enhancements place a high level of pressure on corporate IT departments. C3IT Group helps customers meet these challenges and derive continued value and benefits from their investments through a spectrum of post implementation services.
Our services include:
- Fix on Fault
- Enhancements (Major / Minor)
- Bolt-on development
- 24X7 support
- Maintenance
- Post implementation assessment
Our team starts with understanding and documenting of the client’s processes and infrastructure. With the teams in place, and the procedures & processes well defined, the teams make deliveries at regular intervals as per the project schedules and pre-defined Service Level Agreements (SLAs). We typically establish a dashboard for each client to provide dynamic views on SLA performance.